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CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
CURATED ARCHIVE & DESIGNER MARKET
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Help centre

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Concierge sourcing

Can’t find it? We’ll find it for you.

Archive pieces sell fast and many never get listed. Tell us what you’re after and we look for it with trusted sellers across Asia, online and in person.

  1. Tell us the pieceDesigner, piece, size and budget. A photo or a link helps.
  2. We searchOur team checks trusted sellers and markets for you.
  3. You decideWe send you what we find, with photos and a price. No obligation to buy.

Sourcing request

It goes to our team in your chat. We reply there and by email.

FAQ

About

What is devines?

A curated shop for pre-owned designer and archive fashion from Asia’s second-hand market. We find the pieces, check them in person and ship them to you — without the language, payment and shipping hassle.

Are you affiliated with the brands you sell?

No. devines is independent and isn’t connected to or endorsed by any brand in our catalogue. Everything we sell is pre-owned.

Buying & offers

How do I buy something?

Press Buy on a piece to check out at the listed price. Want to ask something or talk price first? Use Chat / Make an offer.

Can I make an offer?

Yes. Open the piece, choose Make offer, enter your price in your own currency and send it. We accept it, decline it, or come back with our own price.

What happens when my offer is accepted?

You get an email and a Pay button in your chat. We hold the piece for you for 24 hours — if it isn’t paid in time, the hold ends and the piece goes back on sale.

Do I need an account?

Only to chat or make an offer. Log in with your email and a 6-digit code — no password. The same code creates your account the first time.

Inspection & authenticity

Is every piece checked?

Yes. After you pay, the piece goes to our inspection hub, where we authenticate it and check its condition before it ships. This takes 3–6 business days. If it fails authentication, we cancel the order and refund you in full.

Shipping & customs

How long does delivery take?

8–16 business days in total: 3–6 business days for inspection, then 5–10 business days in transit with tracked express couriers.

Is shipping free?

Yes, worldwide. The price you see includes shipping.

Will I pay customs or import tax?

Possibly. Orders ship duties unpaid, so any import tax or customs fees in your country are paid by you on delivery. We always declare the real value. Parcels refused because of unpaid duties can’t be refunded.

How do I track my order?

You get a tracking number by email as soon as the courier scans your parcel.

Payments & currency

Which currency do I pay in?

In the currency you choose in the menu at the bottom of every page. If it’s EUR, USD, GBP, AUD, CAD or JPY, you pay exactly the price you see, in that currency. Any other currency is shown as a guide and you pay in EUR; your bank converts it at its own rate.

How can I pay?

The payment options for your country are shown at checkout. We never see or store your card details.

Returns & refunds

Can I return a piece?

Everything is pre-owned and checked before shipping, so all sales are final — including change of mind and fit or sizing preferences when the measurements match the listing. Not sure about something? Ask us before you buy.

When do I get my money back?

Refunds for a failed authentication, a big mismatch, a parcel lost in transit, or a piece we can’t ship go back to your original payment method within 1–2 business days. Your bank may take another 5–10 days to show it.

Sourcing

You don’t have what I’m looking for. Can you find it?

Often, yes. Tell us the designer, the piece, your size and budget in Chat with us, or message us on Instagram. We search our network of sellers and send you options that pass our checks.

Shipping

1. Free Worldwide Express Shipping

We offer complimentary international shipping on all orders. The price displayed at checkout is the total price for item delivery—there are zero surprise shipping costs added.

  • Estimated Delivery: 8 to 16 business days overall.

  • Timeline Breakdown: 3–6 business days for physical authentication and quality control, followed by 5–10 business days in transit.

2. Direct Dispatch Hub

Every item is routed to our central verification facility first. Once our inspection team authenticates and approves the item’s condition, your package is securely packed and dispatched directly to your address.

3. Global Logistics Carriers

All parcels are shipped via top-tier global couriers with full door-to-door tracking. Carrier selection depends on destination speed and local coverage.

4. Quality Check & Handling Schedule

  • Processing: Physical inspection and authentication take 3 to 6 business days after the item reaches our facility.

  • Notification: You will receive visual confirmation and an order update as soon as inspection clears.

5. Delivery & Tracking

  • Transit typically takes 5 to 10 business days, subject to local customs processing speeds.

  • Tracking numbers are automatically attached to your account and emailed to you as soon as the carrier scans your package.

6. Duties, Taxes, & Customs Clearance

All international packages are shipped DDU (Delivered Duty Unpaid):

  • Buyers are responsible for any import taxes, VAT, or local customs processing fees required by their home country.

  • Customs documentation accurately reflects total order value. We do not under-declare values or classify shipments as gifts.

  • Packages rejected or abandoned due to unpaid customs duties are non-refundable.

7. Address Accuracy

Please ensure your address details are completely accurate at checkout. Devines cannot replace packages lost due to incorrect shipping addresses. If you notice a typo in your address, email info@devines.store immediately so we can update it before dispatch.

8. Lost, Damaged, or Missing Parcels

  • Lost Packages: If tracking shows no activity for over 10 business days, or if the carrier confirms a lost shipment, you will receive a 100% full refund.

  • Damaged Deliveries: If your item arrives damaged, email us within 48 hours with order details and clear photo evidence so we can file a carrier investigation.

9. Delivery Exclusions

We ship to almost every country served by major express networks. If we are unable to ship to your specific region due to carrier restrictions or local customs regulations, your order will be canceled and fully refunded immediately.

10. Shipping Support

For any questions regarding your package or tracking status, reach out to customer care at info@devines.store.

Returns & refunds

1. General Sales Terms

Due to the exclusive and pre-owned nature of our inventory, all sales are final. Devines does not offer refunds, exchanges, or cancellations for:

  • Change of mind after order placement

  • Fits or sizing preferences (when measurements match the listing)

  • Minor color differences caused by screen settings or lighting

  • Orders that have already entered physical verification

Completing payment confirms your agreement to these terms.

2. Full Refund Eligibility

You are covered for a 100% refund in any of the following events:

  • Authentication Failure: If an item fails our inspection process, your order is canceled and refunded immediately.

  • Significant Item Discrepancy: If physical inspection reveals undisclosed damage, wrong sizing, or major condition issues, we will notify you before shipping. You may choose to receive a partial refund or cancel for a full refund. (If unconfirmed after 3 days, the order is automatically canceled and fully refunded).

  • Transit Loss: Packages confirmed lost by the courier receive a full refund.

  • Unfulfillable Orders: If an item is out of stock or unable to ship, we cancel the transaction and issue a full refund.

3. Inspection Approval

Prior to final dispatch, you will receive photo verification of your item’s condition. Accepting these photos—or letting the review window pass—confirms the order for final shipment. Condition claims cannot be opened after this approval stage.

4. Processing Details

  • Payouts: Refunds process to your original payment method within 1–2 business days. Banks usually take 5–10 business days to post the balance.

  • Currency: Refunds are made in the currency you paid in (EUR, USD, GBP, AUD, CAD or JPY). Devines does not cover differences caused by your bank’s currency conversion.

  • Coverage: Valid full refunds include all original shipping and processing fees.

5. Non-Eligible Claims

Refunds are not granted for packages refused at customs, unpaid import duties, damage occurring after delivery, or claims filed after shipment.

6. Customer Care & Disputes

For support or order inquiries, email info@devines.store with your order number. Please contact us directly before filing a dispute with your bank so we can resolve your issue quickly.

Nothing in this policy limits any rights that cannot be excluded under the law that applies to you.